Position title
Communication Specialist (Email) Basic up to $4k + Bonus 5 day work week
Description

Digital Communications (Customer Service)

You will assist to resolve policyholders’ and distribution representatives’ issues relating to insurance policy matters.

Basic Pay($3500 - $4000)
Bonus
5 Day’s Work Week (Mon – Fri)

9-6pm
Training Provided
Career Progression

Happy and fun environment

RESPONSIBILITIES:

  • Ensure the enquiries and requests received through emails/mails/fax are responded within the expected turnaround time;
  • Manage and resolve policyholders’, distribution representatives’ and business partners’ issues related to insurance matters;
  • Assess and manage appeals, feedbacks and minor complaints from policyholders, distribution representatives and business partners;
  • Provide excellent customer service experience;
  • To update complete and accurate information on customer interaction in the Customer Relation Management (CRM) system

REQUIREMENTS:

  • Minimum ‘A’ Levels and possessed certification in Insurance (i.e. M9, M5 and CHI);
  • Experience in customer servicing role (Life Insurance);
  • Meticulous and accurate;
  • Produces superior quality of work and always meet objectives set;
  • Exposure to customer-oriented environment and/or call center experience
  • Strong communication skill and interpersonal skills
  • Good listening skills
  • Expert multi-tasker
  • Enthusiastic and self-motivated individual

To apply
Kindly submit your updated CV in MS Word/PDF format to rhoy@linkgap.com.sg

All applications will be treated with strict confidence.
EA License No. 18C9151
EAP No. R1764753

Employment Type
Permanent
Job Location
Singapore
Date posted
September 10, 2019
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Position: Communication Specialist (Email) Basic up to $4k + Bonus 5 day work week

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