Reporting to the contact centre, the Direct Sales Specialist will help to create an environment that delivers an unrivalled Customer experience in the insurance industry in Singapore.


Your role is to ensure the delivery of quality services provided to customers over our direct sales platforms supporting the long term achievement of objectives of the business.  We are looking for a proactive individual to be the “voice of DirectAsia” – someone who has a passion for sales, providing great service and beyond the call of duty to delight our customers


Main Responsibilities:


  • Delivering our brand promise at all times and offering high levels of consistent, quality service support to our customers
  • Approach customers at our sales sites, attend to customers’ requests in line with policies and procedures, striving for first class experience
  • Using simple, clear and concise languages to communicate effectively with customers
  • Actively listen and probe questions to accurately advise customise solutions based on customer’s needs and requirements
  • Proactively engage customers through our sales cycle and ensure prompt follow-up on every lead to achieve our sale target
  • Effectively handle complaints at the first point of contact, aiming to resolve situations to customers’ satisfaction
  • Being customer centric – Gather customers’ feedback, ideas and suggestions to bring the team/organisation be closer to our customers
  • Actively participate in process improvement sessions, providing constructive feedback and suggestions
  • Ensure that all feedback relating to products and services is escalated to relevant parties and documented within systems
  • Work towards the team’s objectives and demonstrate commitment to achieve business targets and personal goals.
  • Perform other duties as assigned by immediate supervisor

Key relationships:  

Internal stakeholders – Customer Care team and colleagues from other teams

External stakeholders – Customers


Understanding of the principles of Customer Service and customer behaviour

Experience in delivering high customer satisfaction and high employee satisfaction

Demonstrated ability to manage own workload and effectively prioritize activities

Ability to manage change effectively

Exceptional listening and analytical skills

Proficiency in general desk top orientation and particularly in Word and Excel


“O” Level and above

Insurance Certificates (BCP & PGI)

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Employment Type
Job Location
Base Salary
S$ 2600 - S$ 2800
Date posted
November 13, 2018
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